This policy explains how cancellations and refunds work for services and packages purchased from Dizi Ranks Softwares Solutions FZC LLC. Because our work is custom digital services, refunds depend on how much work has been completed.
1. Cancellation before work begins
If you cancel an order before we have started work (before the discovery session, design or any development/setup), you will receive a full refund of the amount paid.
2. Cancellation after work has begun
- Milestone projects: payments for milestones that have been completed or are in progress are non-refundable. Payments for milestones that have not started are refunded in full.
- Fixed packages: if work has started, we refund the portion of the package that has not been delivered, calculated fairly based on the work completed.
- Monthly services (SEO, social media, ads management, maintenance): can be cancelled with 30 days' notice. The current paid month is not refundable; no further charges are made after the notice period.
3. Non-refundable items
- Work that has been completed, delivered and approved.
- Advertising spend paid to platforms such as Google or Meta.
- Third-party costs purchased on your behalf (domains, hosting, licences, premium plugins, stock assets, API or WhatsApp provider fees).
- Custom source code or compiled files that have already been delivered.
4. If something isn't right
If a deliverable does not match the agreed scope, please tell us within 14 days of delivery. We will first fix or revise the work at no extra cost. If we cannot deliver what was agreed, we will issue an appropriate partial or full refund.
5. How to request a refund
Email support@diziranks.com with your name, order or invoice number and the reason for your request. We respond within 3 business days.
6. Refund processing
Approved refunds are issued to the original payment method. Card refunds processed through Stripe usually appear within 5–10 business days, depending on your bank.
7. Chargebacks
We encourage you to contact us first so we can resolve any issue quickly. Opening a card dispute without contacting us may delay resolution.